Question

M03/04 Quiz: Chapter 3 and 4 Quiz

Question 1

Domestic and foreign economic, legal/political, sociocultural, technological, and natural forces are called:

insignificant closed systems.

indirectly interactive forces.

directly interactive forces.

non-threatening consideration.

Question 2

If an organization is focused on holding current market share, the kind of strategy that is being performed may be considered:

analyzer strategy

prospector strategy

defender strategy

market share strategy

Question 3

Capturing a larger portion of an existing product market would be considered a(n) ____________.

retrenchment strategy

stability strategy

growth strategy

diversification strategy

Question 4

The process of collecting information about the external environment to identify and analyze trends is called:

processing.

production scanning.

the systems approach.

environmental scanning.

Question 5

When developing alternatives, managers should:

always include subordinates in the decision

chose the ones that are most cost effective

create as many as possible to reach desired objectives

stick with the one that makes most sense to the manager

Question 6

________ serve as a baseline for actions and decision making and guide employees in the organization's intentions and interests.

Health

Values

Wealth

Habits

Question 7

The primary resource of all organizations is ____________.

money

information

facilities

employees

Question 8

When implementing strategy, the leadership challenge involves the ability to:

influence departments to design functional-level corporate strategies

coordinate a bottom-up focus on core competencies

influence subordinates to embrace the new strategy

coordinate information gathering sessions with employees

Question 9

The system's "informative" linkage between outputs and inputs is known as ____________.

customers

feedback

competitors

profits

Question 10

__________ is a function of the ability to learn and to perform according to changes in the environment.

Organizational control

Bench strength

Customer focus

Organizational adaptability

Question 11

Which type of plan would determine how many employees work next week?

tactical

institutional

operational

occupational

Question 12

Resources required to attain a goal are addressed with what type of planning question?

what

how much

how

when

Question 13

For many organizations, what customers value often becomes the company's:

internal strength

distinctive competitive advantage

core competency

deployable resource

Question 14

A _______ is a broad guide for organizational members to follow when dealing with important and recurring areas of decision making.

policy

standing plan

program

budget

Question 15

The combined effects of processes, materials, knowledge, and other discoveries resulting from research and development activities is known as:

technological forces.

natural forces.

environmental forces.

sociocultural forces.

Question 16

A formalized, written set of organizational ideas result in the corporate ____________.

motto

mission statement

rules manual

philosophy

Question 17

An organization skilled at creating, acquiring, and transferring knowledge is called a:

learning organization.

boundaryless organization.

resource organization.

cultured organization.

Question 18

The final step in the basic planning process is ____________.

implementing the plan

selecting the best solution

evaluating the alternatives

controlling and evaluating the results

Question 19

Which level of management is "assigned" or associated initially with strategic planning?

top

intermediate

regional

first-line

Question 20

External customers include the following except:

wholesalers.

operative employees.

retailers.

manufacturers.