im skills

message strategies: requesting information [lo-2]

many companies now provide pre-sales and post-sales customer support through some form of instant messaging or online chat function.  as a consumer looking for information, you'll ge better service if you can frame your requests clearly and succinctly.

your task:

<em>imagine that you need to replace your old laptop computer, but you're not sure whether to go with another laptop or switch to a tablet or perhaps  one of the new tablet/laptop hybrids.  think through the various ways you will use this new device, from researching and note-taking during class to watching movies and interacting with friends on social media.  now imagine you're in a chat session with a sales representative from a computer company, and this person has asked how he or she can help you.  draft a message (no more than 100 words) using microsoft word that summarizes your computing and media requirements and asks the representative to recommend the right type of device for you.</em>