1. Write a post that is a claim instant message (IM) or chat. Complain about a product, service, etc. you've been dissatisfied with (or invent something) and request an adjustment. Be brief (about 50-100 words), but make every word count.

2. Then find another student's complaint, and write a second post responding to their claim. Again, keep your instant message response brief, and make every word count. Write the response to the following claim:

(Hello Amazon customer care, 

I am writing this message for the product have bought from your sight and received last week. the product is Is the Olive oil ( contained in glass bottle). when I opens the package I saw that a received a damaged product. I thought it was because of the transportation or wrong packaging. But I have a request that could you please send me the product because I want replacement. please send me the product as soon as possible because I need this urgently. 

Thank you.)