M01/02 Quiz Chapter 1 and 2 Quiz

Question 1

The theoretical premise that the sum of 1 + 2 + 3 will equal 7 or more is known as:

quality effort.

contingency thinking.

systems awareness.

synergy.

Question 2

The behavioral school of theory focuses upon:

price.

products.

people.

promotion.

Question 3

External forces that may influence planning include__________ forces:

social

all of the above

technological

political

Question 4

Which management function focuses on creating a structure to facilitate the accomplishment of goals?

leading

organizing

staffing

planning

Question 5

Quality of organizational achievements can be identified by measuring ____________.

customer needs being met

expanding overseas markets

amounts of immediate profits

number of skilled employees

Question 6

Managers whose expertise lies primarily in one or another of the speciality areas such as marketing, operations, or finance are known as:

functional managers.

top managers.

middle managers.

supervisors.

Question 7

A thorough understanding of how a total system works requires an understanding of how:

component parts are interrelated.

to use statistics.

to maximize profits.

costs affect production.

Question 8

The information role that constantly scans the environment is:

spokesperson

disseminator

monitor

externalist

Question 9

The branch of management science that applies to manufacturing or service industries is called:

industrial management.

operations management.

technical management.

quantitative management.

IncorrectQuestion 10

0 / 1 pts

One phrase that captures the essence of contingency theory is:

experience makes right

speak softly and carry a big stick

alls well that ends well

uncertainty

Question 11

Which of the following management functions do top managers typically spend most of their time doing?

planning

staffing

leading

controlling

Question 12

The essence of the quality of any output is the ability to:

develop quality circles

train employees on quality control

start with quality inputs

meet the needs of the customer

Question 13

Differing cultural and national origins, varying ethnic and racial backgrounds, different age groups and mental capabilities represents:

skills of management

diversity

globalization

a management myth.

Question 14

Management options, variables, and situations characterized the __________ school.

quantitative

classical science

contingency

systems

Question 15

Management "scholars" such as Owen, Mayo, Maslow, and McGregor endorse the ____________ school of theory.

systems

behavioral

classical

quality focus

Question 16

Reengineering is not referred to as:

performance improvement.

rethinking measures and controls.

focus on ineffective processes.

process rethinking.

Question 17

An entity managed by one or more persons to achieve stated goals is known as a(n) ____________.

organization

group

corporation

business

IncorrectQuestion 18

0 / 1 pts

An organizational system is comprised of all the following except:

inputs.

science.

outputs.

processing.

Question 19

The title, Father of Scientific Management, is often attributed to ___________.

Frank Gilbreth

Henry Gantt

Frederick Taylor

Henry Metcalf

Question 20

The first management theory that gave specific attention and concern to Employees was the ____________ school.

behavioral

quantitative

classical scientific

classical administrative