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951Threetipsforbetterconflictresolution.docx
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3 tips for better conflict resolution -urgent
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<!DOCTYPE html PUBLIC "-//ABISOURCE//DTD XHTML plus AWML 2.2//EN" "http://www.abisource.com/2004/xhtml-awml/xhtml-awml.mod"><html xmlns="http://www.w3.org/1999/xhtml" xmlns:awml="http://www.abisource.com/2004/xhtml-awml/"> <head> <meta http-equiv="Content-Type" content="application/xhtml+xml; charset=UTF-8" /> <title> Abiword HTML Document </title> </head> <body> <div> <p> <span style="font-weight:bold;font-size:12pt;font-family:'Times New Roman';color:#2d3b45;background:#ffffff">Three tips for better conflict resolution</span> </p> <p class="normal_(web)" style="margin-bottom:9.000000pt;margin-top:9.000000pt" awml:style="Normal (Web)"> <span style="font-family:'Helvetica';color:#2d3b45">Directions:</span> </p> <p class="normal_(web)" style="margin-bottom:0.000000pt;margin-top:0.000000pt" awml:style="Normal (Web)"> <span style="font-family:'Helvetica';color:#2d3b45">1. Watch "Three Tips for Better conflict Resolution" Video - an</span><span style="font-family:'Helvetica'">Video on conflict</span><span style="font-family:'Helvetica';text-decoration:underline;color:#0000ff">Links to an external site.</span><span style="font-family:'Helvetica';color:#2d3b45"> (wisc-online)</span> </p> <span class="normal_(web)" style="background:#ffffff"></span><span style="font-family:'Helvetica';color:#2d3b45">3 tips for better conflict resolution</span> <p class="normal_(web)" style="margin-bottom:0.000000pt;margin-top:0.000000pt" awml:style="Normal (Web)"> <span style="font-family:'Helvetica';color:#2d3b45">1) Listen and understand other people’s positions</span> </p> <p class="normal_(web)" style="margin-bottom:0.000000pt;margin-top:0.000000pt" awml:style="Normal (Web)"> <span style="font-family:'Helvetica';color:#2d3b45">2) Use reasonable and intelligent arguments and responses</span> </p> <p class="normal_(web)" style="margin-bottom:0.000000pt;margin-top:0.000000pt" awml:style="Normal (Web)"> <span style="font-family:'Helvetica';color:#2d3b45">3) Don’t interrupt</span> </p> <p class="normal_(web)" style="margin-bottom:9.000000pt;margin-top:9.000000pt" awml:style="Normal (Web)"> <span style="font-family:'Helvetica';color:#2d3b45">2. Answer the following: What are the three tips for conflict resolution and explain how you would use them based on the following scenario.</span> </p> <p class="normal_(web)" style="margin-bottom:9.000000pt;margin-top:9.000000pt" awml:style="Normal (Web)"> <span style="font-family:'Helvetica';color:#2d3b45">Conflict Scenario:</span> </p> <p class="normal_(web)" style="margin-bottom:9.000000pt;margin-top:9.000000pt" awml:style="Normal (Web)"> <span style="font-family:'Helvetica';color:#2d3b45">You have three employees wanting to take the weekend off (Saturday and Sunday). The restaurant is open from 10:00 am - 9:00 pm daily. You can only afford to have one employee with the weekend off. Sarah is supposed to attend her cousin's wedding on Saturday night since she is a bridesmaid in the wedding. Joe has committed to a dirt bike competition on Sunday 2 hours away in Sacramento and loses his $150 entry fee if he doesn't compete. Joanna is supposed to get trained in CPR both days of the weekend as she needs this for her EMT degree she is pursuing. No one can seem to decide who should get the weekend off. As the manager of the group, explain how you would use the three tips for conflict resolution to decide who gets the weekend off.</span> </p> <p> </p> <p class="normal_(web)" style="margin-bottom:9.000000pt;margin-top:9.000000pt" awml:style="Normal (Web)"> </p> <p class="normal_(web)" style="margin-bottom:9.000000pt;margin-top:9.000000pt" awml:style="Normal (Web)"> <span style="font-family:'Helvetica';color:#2d3b45">Directions:</span> </p> <p class="normal_(web)" style="margin-bottom:0.000000pt;margin-top:0.000000pt" awml:style="Normal (Web)"> <span style="font-family:'Helvetica';color:#2d3b45">1. Watch the tutorial on - </span><a href="https://www.wisc-online.com/learn/social-science/psychology/phr300/conflict-resolution-styles"><span style="font-family:'Helvetica'">Conflict Resolution Styles</span><span style="font-family:'Helvetica';text-decoration:underline;color:#0000ff">Links to an external site.</span></a><span style="font-family:'Helvetica';color:#2d3b45"> </span> </p> <p class="normal_(web)" style="margin-bottom:0.000000pt;margin-top:0.000000pt" awml:style="Normal (Web)"> <span style="font-family:'Helvetica';color:#2d3b45"> (Wisc-online)</span> </p> <p class="normal_(web)" style="margin-bottom:9.000000pt;margin-top:9.000000pt" awml:style="Normal (Web)"> <span style="font-family:'Helvetica';color:#2d3b45">2. Respond to this scenario: Think about a work, school, or home situation in which you had a conflict with another person in the past month or so, and describe the situation with respect to your degree of cooperation and your degree of assertiveness when involved in the conflict. Do you feel this was the "best way to manage that conflict? Why or why not? (Use a, b below to complete the assignment and reflection paper)</span> </p> <p class="normal_(web)" style="margin-bottom:9.000000pt;margin-top:9.000000pt" awml:style="Normal (Web)"> <span style="font-family:'Helvetica';color:#2d3b45">a. Explain the conflict in detail so the reader can understand the issue</span> </p> <p class="normal_(web)" style="margin-bottom:9.000000pt;margin-top:9.000000pt" awml:style="Normal (Web)"> <span style="font-family:'Helvetica';color:#2d3b45">b. Answer this question: Do you feel this was the "best way to manage that conflict? Why or why not? Did you utilize any of the conflict resolution styles commenting on your degree of cooperation and degree of assertiveness? (Please comment or explain why you did or did not use each one)</span> </p> <span style="background:#ffffff"></span><span style="font-family:'Helvetica';color:#2d3b45">Win/Lose</span><span style="background:#ffffff"></span><span style="font-family:'Helvetica';color:#2d3b45">Problem-solving</span><span style="background:#ffffff"></span><span style="font-family:'Helvetica';color:#2d3b45">Compromise</span><span style="background:#ffffff"></span><span style="font-family:'Helvetica';color:#2d3b45">Avoidance</span><span style="background:#ffffff"></span><span style="font-family:'Helvetica';color:#2d3b45">Accommodating</span> <p class="normal_(web)" style="margin-bottom:9.000000pt;margin-top:9.000000pt;margin-left:36.000000pt" awml:style="Normal (Web)"> </p> <p class="normal_(web)" style="margin-bottom:9.000000pt;margin-top:9.000000pt" awml:style="Normal (Web)"> <a name="_GoBack"> </a> <span style="font-family:'Helvetica';color:#2d3b45">Directions:</span> </p> <p class="normal_(web)" style="margin-bottom:0.000000pt;margin-top:0.000000pt;margin-left:36.000000pt" awml:style="Normal (Web)"> <span style="font-family:'Helvetica';color:#2d3b45">1. Watch the TEDX video - </span><a href="https://www.youtube.com/watch?v=o97fVGTjE4w"><span style="font-family:'Helvetica'">Conflict - Use it, Don't defuse it.</span><span style="font-family:'Helvetica';text-decoration:underline;color:#0000ff">Links to an external site.</span></a><span style="font-family:'Helvetica';color:#2d3b45"> </span> </p> <p class="normal_(web)" style="margin-bottom:9.000000pt;margin-top:9.000000pt;margin-left:36.000000pt" awml:style="Normal (Web)"> <span style="font-family:'Helvetica';color:#2d3b45">2. Answer the following questions:</span> </p> <p class="normal_(web)" style="margin-bottom:9.000000pt;margin-top:9.000000pt;margin-left:36.000000pt" awml:style="Normal (Web)"> <span style="font-family:'Helvetica';color:#2d3b45">a. What did you learn from the video about conflict?</span> </p> <p class="normal_(web)" style="margin-bottom:9.000000pt;margin-top:9.000000pt;margin-left:36.000000pt" awml:style="Normal (Web)"> <span style="font-family:'Helvetica';color:#2d3b45">b. What did you agree with from the video? what did you disagree?</span> </p> <p class="normal_(web)" style="margin-bottom:9.000000pt;margin-top:9.000000pt;margin-left:36.000000pt" awml:style="Normal (Web)"> <span style="font-family:'Helvetica';color:#2d3b45">c. What could you take from the video and apply to your personal or work life?</span> </p> <p class="normal_(web)" style="margin-bottom:9.000000pt;margin-top:9.000000pt;margin-left:36.000000pt" awml:style="Normal (Web)"> <span style="font-family:'Helvetica';color:#2d3b45">3. Write up - Use 12 font, black ink, single space. </span> </p> <p> </p> </div> </body></html> ">
