HR METRICS
A human-resources department or HR department of an organization performshuman resource management, overseeing various aspects ofemployment, such as compliance withlabor law and employment standards, administration ofemployee benefits, organizing of employees files with the required documents for future reference, and some aspects ofrecruitment and employee offboarding.
HR metrics, or human resources metrics, are key figures that help organizations track their human capital and measure how effective their human resources initiatives are. Measuring this kind of information, what’s working well, what needs improvement, and what trends to expect in the future helps organizations figure out their people strategy. HR reports influence organization’s strategy to varying degrees. If an organization hopes to make informed, strategic choices for the future, it’s clear that HR metrics need to be a piece of that puzzle.
HR metrics fit broadly into three main categories. They are “HR process efficiency, operational effectiveness, and strategic realignment. Each represents a separate domain in which organizations can and do conduct workforce analytics.” The HR process efficiency “metrics focus on how well the HR department accomplishes critical HRM processes that support organizational effectiveness. Metrics in this area might include cost per hire, days to fill positions, percentage of performance reviews completed on time, and HR department costs as a percentage of total costs or as a percentage of sales.” These metrics create credibility for the HR department. Although they may not directly affect the organizational effectiveness as a whole, they are important to ensure that the HR department is running at its optimal level.
All of this data is important, for the HR metrics to have a real impact on the organization, First, analyze the data and draw conclusions from it. Producing lots of data can bring a false sense of productivity.
Second, the main purpose of HR metrics is to help the organization make better, more informed decisions. If data that does not contribute to larger decisions, then it may be time to adjust the reporting strategy. After all, the report states, “Any metric that does not lead to action is not worth the time and effort to calculate and report it.”
Third, XXXXXXXX the right XXXXXXXX for XXXX HR XXXXXX. Not XXXXX XXXXXX XX XXXXX to be XXXXXXX useful for XXXXX team. Some XXXXXXX, like new-hire XXXXXXXX or time-XX-hire, XXXX XX XXXXXXXXXX XXXXXXX XXX XXXX XXXXXXXXXX XXXX, XXX they XXXXX XXX be XX relevant.
XXXXXX, XXX organization XXXX determine XXX own XXXXX XXX XXXXXXX. XXXXX is no XXXXXXXXX magic number for XXXX the turnover rate should XX or XXXX the training XXX employee XXXXXX cost. XX XXX XXXXXXX on XXX organization’s specific circumstances. So, the organization should have a XXXX XXX each XXXXXX that XXXXXXX relates to XXX organization’s overall success.
XXXXXXX for a XXX-Sized Company(1000-3000)
The XXXX XXXXXXXXX of metrics XX XXXXXX XX XXXXX XXXXXXX are not XXXXXX XXXX XXXXXXXXX XXX XXXXXXX that information XX XXXXXX XXXX insight. XX is XXXXXXXX a waste XX time to report metrics for XXX XXXX XX it. XXX XXXXXXX purpose of XXXXXXXXX is to XXXXXXX XXX improve decision XXXXXX. XXX XXXXXX XXXX does XXX lead XX action XX XXX XXXXX the time XXX effort XX XXXXXXXXX and XXXXXX. Therefore XXXX XXXXXXX should XX considered based XX the XXXXXXX XXXXXXXX XXXXXXXXXXX, and XXXXXX XXXXXX XX XXXXX XX the factors XXXX XXXXXXXXX XX the business, XXX on XXXXXX or XX those adopted XX others. XXX XXXXXXXXX, XXXXXXXXXXX XXX handful of XXXXXXXXX XXXX XXXXXXX XXXXX Capital Management to XXXXXXXXXXXX XXXXXXXX XXX XXX XXXXX and objectives is XXX XXXX important step in making XXXXXXX meaningful XX XXX XXXXXXXXXXXX. XXXXXXXXXXXXX should XXXXXXX HR metrics in XXX HR XXXXXXXXXX XXXXX XXXX as XXXXXX acquisition, XXXXXXXX and development, XXXXXXXXXXX management, XXXXXXXXXXXX XXXXXXXXXXXXX, and benefits XXX compensation. This XX because key XXXXXXX XXXX XXXXX functional areas will provide XXXXXXXX insight to XXXX XXXX XXXXXX human XXXXXXX decisions and XXXXXXX improvements XX XXXXXXX the full XXXXXXXXX XX an XXXXXXXXXXXX’s XXXX prized asset; XXX XXXXXX. The XXXXXXXXX metrics XXX suggested XX must XXXXX XXX a XXX-sized XXXXXXX.
Time to fill: “XXXX to XXXX an Open XXXXXXXX tracks XXX time that XXXXXX XXXXXXX publishing a XXX XXXXXXX and actually getting a XXX offer XXXXXXXX.” This XXXXXXX may XXXXXXX crucial XXXXXXXXXXX XXXXX ineffective XXXXXXXXXXX or recruitment XXXXXXXXXX or XXXXXXXXXX XXXXXXXX XXXXXXXX XX the time XXXXX to XXXX a position is XXXX than XXXXXXXXXXX. XX XX XXXX a XXXXXXXX of productivity. The sooner a position is XXXXXX, the faster XXX business need XX met XXX XXXX implies XXXX sales, XXXX XXXXXXXXXXXX XXX XXXXXX XXXXXXX.Turnover XXXXX: Turnover XXXXX XXXXXX the XXXXXX of XXXXXXXXX XXX XXXXX in a XXXXXX of time XXXX XXXXX that XXX company XXXXXXX to replace. XXXXXXXXX turnover rates XXXXXXX clarity about whether XXXXXXXXX strategies adopted by XXX company XXX working. XX can XXXX be a useful indicator of organizational XXXXXXX and XXXX a XXX XX measure employee’s XXXXXXXXXX for the organization as an XXXXXXXX of choice.Employee engagement and XXX Satisfaction rates: XXXXX XXXXXXX determine how happy XXXXXXXXX are at an XXXXXXXXXXXX. XXX XXXXXXX an XXXXXXXX XX, XXX more productive, the creative and XXXX XXXXXXXXX he XX to XXX workplace. Granted XXXX is harder XX measure objectively, XXX XXXXXXX XXXXXXX to determine employee satisfaction and engagement will help companies XXXXXXX their XXXXXXXXX. XX XXXX XX XXXXXXXXXXXX to XXX employees XXXX measures XX enhance engagement and job satisfaction will be XXXXX XXXXX XX XXXXXX results.XXXXXXX: “XXXXXXXX XXXXXXX XXXXX a XXXX indication of how productive XXXX existing XXXXXXXXX XX. While it XXXXX’t tell you how XXXXXXXXXX your XXXXXXXXX are during XXXXX active XXXXX, it certainly XXXXX you how many XXXXX they are putting XXXX the XXXXXXXX.”Average XXXXXXXXXXX rating: Tracking XXXX XXXXXX allows XXXXXXXXX to know how XXXXXXXXXXX XXXXX performance management XXXXXXXX XXX working.
HR XXXXXXX are XXXXXXXXXX XXXX XXXXXX XX to track and measure XXXXXXXXXXX XX different aspects XXXXXXXXXXXXX predict the future. XXXXXXX, not all XX metrics are created XXXXX. The XXXX XXXXXXXX XX metrics are
XXXXXXXXXXXXXX XXXXXXXXXXX
Turnover XXXXXXXXXXX% of regretted XXXXStatistics XX why XXXXXXXXX is XXXXXXXXXXXXXX percentages XXX behaviorRecruitment
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XXXXXXXXX: XXX total number XX XXXXXXXXX in your XXXXXXXXXXXX or XXXXXX a specific department you may be tracking.
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XXXXXXXXXXXX: XXX XXXXXXXXXXXXXXX of XXXX XXXXXXXXX XXXX XX age, gender, XXXXXXXXX XXXXX, XXX length of XXXXXXX.
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XXXX to Hire: The XXXXXXX number XX days between XXXX a XXX XX XXXXXX and XXXX a XXXXXXXXX accepts your offer. XX XXXXXXXXX metric XXX XXXXXXXXXXX XX XXX ‘time to XXXX’. This XX the number of days XXXXXXX a XXXXXXXX XXXXXXX XX XXX a XXXXXXXXX signing the XXX XXXXXXXX. XX’s an XXXXXXXXX XXX XX measure the XXXXXXXXXX of the XXXXXXXXXXX XXXXXXX and XXXXXXXX insight into XXX difficulty XX XXXXXXX a certain job XXXXXXXX.
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Acceptance Rate: XXX number of offer letters your XXXXXXXXXXXX XXXXXXX divided XX the number XX XXXXXXXXXX who XXXXXX an XXXXX.
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XXXX per Hire:XXXXXX shows how much it XXXXX XXX company XX hire XXX XXXXXXXXX. XXXX XXXX serves as an XXXXXXXXX XX XXX XXXXXXXXXX of XXX XXXXXXXXXXX process. XXXXXXXX this XXXXXX XX adding up XXXX internal XXX external hiring costs XXXX dividing that total by XXX number XX employees you hired in a given XXXXXX.
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Time XX Productivity: The XXXX it XXXXX for XXX XXXXX XX become acclimated at XXXX XXXXXXXXXXXX XXX start working XX full XXXXXXXXXXXX.
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XXX-Hire Turnover: XXX number of XXX hires XXX leave within a XXX XXXXXX XX XXXX, such as XXXXXX XXXXX first year of employment.
HR XXXXXXXXXX
HR efficiency (e.g. XXXX to XXXXXXXXX HR XXXX-service tickets)XX XXXXXXXXXXXXX (e.g. perception of XX service quality)
HR XXXXXXX XXX XXXXXXXXXX that enable XX XX track and XXXXXXX XXXXXXXXXXX on XXXXXXXXX XXXXXXX XXXultimately predict XXX XXXXXX. However, not all HR metrics XXX XXXXXXX equal. XXX most valuable XX metrics are
Process optimization
Process optimization helps to XXXXXXX how XX do XXXX XX XX in Human XXXXXXXX XXXXXXXXXX. XXX HR metrics XXX XXXXXXXXX in XXXX XXXX XXXXX XX changes in HR efficiency XXX XXXXXXXXXXXXX XXXX time. These HR metrics and analytics are XXXX used XX XX-XXXXXXXX XXX XXXXXXXX what XX XXXXXXXXX in HR. XXXX helps to XXXXXXXX XXX Human XXXXXXXX XXXXXXXX XXXXXXX. Process XXXXXXXXXXXX XXXXXXX XXX next-level. They are XXXXX XXXX XXXX in XXXXXX organizations XX XXXX require a very XXXX XXXXX XX both data XXXXXXXX XXX analytics XXXXXXXX.
Engagement XXX XXXXXXXXX
An XXXXXXX XXXXXXXXX is a productive XXXXXXXXX. XXXXXXXXXX XXXXX be XXX XXXX important ‘soft’ XX outcome. XXXXXX who like their XXX XXX XXX XXX XXXXX of XXXXX XXXXXXX XXX XXXXXXXXX XXXX engaged, XXXX if XXX work XXXXXXXXXXX XX stressful and XXXXXXXX XX high. Engaged employees XXXXXXX better XXX are more XXXXXX to XXXXXXXX stress as an XXXXXXXX challenge, not as a burden. XXXXXXXXXXXX, XXXX engagement XX an important metric XXX a team manager’s XXXXXXX.
Employee Satisfaction:XXX number XX employees XXX would XXXXXXXXX XXXX XXXXXXX as a XXXX XXXXX XX XXXX versus XXX XXXXXX XX employees who XXXXXX’t, XXXXXXXXXX overall employees satisfaction (an employee XXX Promoter XXXXXX℠*XXXX ours can XXXX you XXXXXXX XXXX).XXXXX Turnover XXXX: XXX number of employees XXX XXXXX your organization within a XXXXX period XX time divided XX the XXXXXXX XXXXXX XX XXXXX employees (then XXXXXXXXXX by 100 XX XXXX XX XXXX a percentage). XXXX XXXXXXXX XXXX, for XXXXXXXX, a XXXXXXXXXXX XXXXXX, XXX ‘XXXXXXXX’ metric can track XXX difference in XXXXXXXXX in high and low XXXXXXXXXX.XXXXXXXXX Turnover XXXX:XXX turnover rate XXXXXXXXX only XXXXX XXXXXXXXX who leave XXXX organization XXXXXXXXXXX.Talent Turnover XXXX:The rate XX XXXXXXXX XXXXX your XXXXXXXXXXXX’s high-XXXXXXXXXX XXX high-XXXXXXXXX employees.XXXXXXXXX XXXX: The XXXXXXXX of XXXX XXXXXXXX rate in XXXX you divide the XXXXXX of employees XXX remained in your organization XXXX a XXXXX XXXXXX XX XXX XXXXXX XX XXXXX XXXXXXXXX.Retention XXXX per XXXXXXX: The retention rate broken down XX XXXXXXXXXX XXXXX and managers.
Time Tracking
Absence XXXX:The XXXXXXX number XX days employees are XXXXXX in a XXXXX XXXX period, not including XXXXXXXX XXX (XXXX XXXXXXabsenteeism).Absence XXXX per Manager: The XXXXXXX XXXX broken XXXX XX individual XXXXX and XXXXXXXX.Overtime Hours: XXX number of XXXXXXXX hours XXXXXX by employees in a XXXXX time XXXXXX. You can calculate an average XXXXXX or break it XXXX by individual employees.
XXXXXXXX XXXXX XXX XXXXXXXXXXX
XXXXXXX XXX Employee:The total XXXXXX of revenue XXXXXXX XX the total XXXXXX XX employees.XXXX metric shows the XXXXXXXXXX of XXX XXXXXXXXXXXX XX a whole. XXX ‘revenue XXX XXXXXXXX’ XXXXXX XX an XXXXXXXXX XX the XXXXXXX XX hired employees.XXXXXXXXXXX & XXXXXXXXX: Anine-box XXXXXX XXXX XXXXXX you to categorize XXXXXXXXX XXXXXXXXX XX their performance XXX potential XXXXXX for XXXXXX succession and XXXXXXXXXX planning. This model XXXXX XXXXX XXXXXXXXX are XXXXXXXXXXXXXXX, XXXXXX specialists, XXXXXXXX XXXXXXXXXX or top talents. This metrics is great XXX differentiating XXXXXXX, for example, XXXXXX XXX XXXXXXXX turnover.Employee Performance:XXX XXX XXXXX XXXXXXXX XXXXXXXXXXX XXXXXXX self-assessments, XXXX reviews, XXXXXXX XXXXXXXXXXX, or a combination XX all XXXXX.Goal XXXXXXXX:If yourperformance management software includes XXXX tracking, you can XXX the goals XXXXXXXXX XXXX set, how XXXXX XXXXX XXXXXXX XX XXXXXX company XXXXX, XXX XXX progress employees have XXXX.XXXXXXX Performance:X high-level XXXXXXXXXX of how XXXX XXXXXXXXX are XXXXXXXXXX XXXXXX how engaged XXX valued XXXX feel.
Training and Development
XXXXXXXX Expenses per Employee:The total cost XX your XXXXXXXXXXXX’s XXXXXXXX XXXXXXX and XXXXXXXX divided XX the total number of XXXXXXXXX.Training Completion XXXX: XXX number of employees XXX XXXXXXXXX a given training divided by XXX total XXXXXX XX XXXXXXXXX, then XXXXXXXXXX XX XXX XX XXX a percentage.XXXX XX Completion:XXX XXXXXXX amount XX XXXX it XXXXX XXX an employee XX XXXXXXXX a XXXXX training XXXXXXX.XXXXXXXX XXXXXXXXXXXXX:There areseveral XXXXXXX for XXXXXXXXX training XXXXXXXXXXXXX, XXXXXXXXX XXXXXXX tests or XXXXXXXXXXX XX generate a XXXX/XXXX rate.Billable hours XXX employee :XXXX XX the most concrete XXXXXXX of a XXXXXXXXXXX XXXXXXX, and it is especially XXXXXXXX in XXXXXXXXXXXX service XXXXX XXXXXXXX this XXXX XX XXXXXXXXXXX to XXXXXXXX XXXXXXXXXX or other XXXXX metrics makes XXX an XXXXXXXXXXX XXXXXXXX. Benchmarking this metrics XXXXXXX different XXXXXXXXXXX XXX managers/partners can also provide XXXXXXXX insights.
HR XXXXXXX & Software
Ratio XX HR XXXXXXXXXXXXX to XXXXXXXXX:XXX XXXXXX of XXXXXXXXX in XXXX organization XXX HR professional on your team. Another measure that XXXXX XX’s XXXX efficiency. An organization XXXX XXXXX developed analytical XXXXXXXXXXXX should be able to XXXX a smaller XXXXXX XX HR XXXXXXXXXXXXX XX more.XXXX XX XX XXX XXXXXXXX:The total amount XXXX XXXXXXXXXXXX XXXXXX XX XX functions XXXXXXX by XXX total number of XXXXXXXXX.XX XXXXXXXX XXXXXXXX XXXXXXXXXXXXX Rate:XXX XXXXXX of employees XXX actively XXX your XX software divided XX the total XXXXXX XX employees, XXXXXXXXXX by 100 XX XXX a percentage.ROI XX HR Software: There XXX several factors that XXXXXXXXXX XXXXX ROI of XXXX HR XXXXXXXX, but the XXXX formula is the XXXXXXXXXX XXXXXXX how much XXX software costs your organization XXX how XXXX money it generates or XXXXX your organization.
The XXXX in XXXXX resources XX vital to any organization’s XXXXXXX. But XXXXXXX XXXXXXXXX and XXXXXXXX the XX XXXXXXX that XXXXXX, it can be XXXXXXXXX to XXXXXXXX how XXXX XXXXX a XXXXXXXXXX or how XX XXXXXXX the efforts.For an XXXXXXXXXXXX to have XXXXXXXXX XXXXXXX, it must XXXXXXX, assess and evaluate its processes on an XXXXXXX basis. XX imperative XX it XX XXX companies to XXXXXXX operational metrics, they must XXX XXXXXXX XX gather XXXXX Capital Metrics. Quantifying HR XXXXXXX XXXXX organizations XXXXXXX their HR XXXXXXX XXXXXXXXXXX. They must recognize the metrics XXXX count XXX align with business XXXXXXX. Businesses must XXX XXXXXXX attention to metrics XXXX XXXXXXXX XX’s position XX a XXXXXXXX strategic XXXXXXX. Last XXX not XXXXX, XXXXXXX without XXXXXXXXX and XXXXXXX outcomes are purposeless. Only XXXX XXXXXXX XXXX into XXXXXXXX, XXXX help organizations make XXXXXX data driven decisions.
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XXXXXX, P. (XXXX). XXXXXXXXXX OF MEASURING XX’S XXXXXXXXXXXXX: X DRIVE TO HR XXXXXXX. CLEAR XXXXXXXXXXXXX XXXXXXX XX Research in Commerce & Management, 4(XX).Harbour, S. (2017, XXXX 07). 3 XX Metrics That XXXXXX. XXXXXXXXX February 17, XXXX, XXXX XXXXX://XXX.XXXXXXXX.XXX/blog/3-XX-XXXXXXX-that-XXXXXX/XXXXXXXX, M. J., XXXXXXX, R. X. (XXXX). XXXXX Resource XXXXXXXXXXX XXXXXXX: Basics, XXXXXXXXXXXX, XXX XXXXXX Directions, 4th Edition [VitalSource Bookshelf version]. XXXXXXXXX from XXX://9781506351476XXXXX, X. A. (XXXX). Strategic human XXXXXXXX XXXXXXXXXX. XXXXXXXX, XX: Cengage Learning.XXXX, X. (XXXX, November XX). XXX Most Important XX Metrics XXX Should XX XXXXXXXXX. Retrieved XXXXXXXX 17, 2019, from XXXX://XXX.XXXXXXXX.XXX/blog/2016/11/XX/XXX-XXXX-important-hr-metrics-you-XXXXXX-be-XXXXXXXXX/
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