Question

M0108 Midterm Exam

Question 1

Technological skills are most essential at the __________ level of management.

first-line

middle

both first-line and middle

top

Question 2

A thorough understanding of how a total system works requires an understanding of how:

component parts are interrelated.

to maximize profits.

to use statistics.

costs affect production.

Question 3

An entity managed by one or more persons to achieve stated goals is known as a(n) _________.

corporation

organization

group

business

Question 4

The first management theory that gave specific attention and concern to Employees was the ____________ school.

classical administrative

behavioral

quantitative

classical scientific

Question 5

Quality of organizational achievements can be identified by measuring ____________.

expanding overseas markets

number of skilled employees

amounts of immediate profits

customer needs being met

Question 6

Some of the most common tools of operations management include the following except:

inventory models.

production scheduling.

marketing research.

break-even analysis.

Question 7

Interruptions, crises, meetings, and unexpected commitments for managers are considered a(n) ____________.

chance occurrence

reality

common myth

once in a while inconvenience

Question 8

Reengineering is not referred to as:

process rethinking.

focus on ineffective processes.

performance improvement.

rethinking measures and controls.

Question 9

Quality is defined by whom?

external customers

neither

internal customers

both internal customers AND external customers

Question 10

If you are both good with the task and good with people, you might have a high level of what kind of management skills?

task and human

task and conceptual

professional and personal

conceptual and human

Question 11

Bureaucratic organizations are associated with the ____________ school of thought.

quantitative

systems

contingency

classical administrative

Question 12

The Japanese philosophy, kaizen, is interpreted to mean:

increase profits.

continue to improve.

lower costs.

work harder.

Question 13

Which management function focuses on creating a structure to facilitate the accomplishment of goals?

leading

organizing

planning

staffing

Question 14

Managers that establish long-term companywide goals are ____________.

supervisors

top management

middle managers

first-line managers

Question 15

The behavioral school of theory focuses upon:

people.

price.

promotion.

products.

Question 16

Which of the following does not describe an goals?

quantifiable

attainable

specific

results-oriented

enduring

Question 17

The management theory that originated during England's Industrial Revolution, and is defined as a theory that focused on finding the one best way to perform and manage tasks is the:

systems theory.

classical management theory.

quantitative school.

behavioral school.

Question 18

External customers include the following except:

manufacturers.

wholesalers.

operative employees.

retailers.

Question 19

The step in the basic planning process would the statement "This organization will capture 5% more of the product market in the next 2 years" focus upon:

organization restructuring.

setting objectives.

production schedules.

organization control.

Question 20

A formalized, written set of organizational ideas result in the corporate ____________.

motto

rules manual

philosophy

mission statement

Question 21

When developing alternatives, managers should:

chose the ones that are most cost effective

create as many as possible to reach desired objectives

stick with the one that makes most sense to the manager

always include subordinates in the decision

Question 22

In determining an organization's strengths, a company's strategist must consider which of the following

market share

employee talent

management structure

all of the above

Question 23

The surrounding region or community's permanent framework such as dams, power stations, roads, railways, harbors, and airports is known as:

information.

finances.

materials.

infrastructure.

Question 24

The primary resource of all organizations is ____________.

information

employees

money

facilities

Question 25

Long-term, company-wide goals are the primary responsibility of which level of management?

middle-level

top-level

first-line

trainee

Question 26

When implementing strategy, the leadership challenge involves the ability to:

coordinate a bottom-up focus on core competencies

influence subordinates to embrace the new strategy

coordinate information gathering sessions with employees

influence departments to design functional-level corporate strategies

Question 27

Which of the following questions applies directly to the function of planning?

What do we want to accomplish?

Are we doing what we intended to do?

Is the production process effective?

Why were the employees paid late?

Question 28

Values, beliefs, habits, norms, and behavior make up the organizational ____________.

financial picture

profit motive

culture

legal system

Question 29

All of the following are elements of organizational culture except:

norms of behavior.

product evaluation.

philosophies.

shared values.

Question 30

Which level of management is "assigned" or associated initially with strategic planning?

first-line

intermediate

regional

top

Question 31

Recent trends in supplier practices continue to emerge to include the following except:

develop close alliances with outside suppliers.

increased use of outside suppliers.

decrease of partnership because of increased control.

increased alliances with fewer, more dependable suppliers.

Question 32

Rules, policies, procedures, programs, and budgets are all known as __________ plans.

strategic

single-use

operational

tactical

Question 33

Resources required to attain a goal are addressed with what type of planning question?

how

when

what

how much

Question 34

Which type of plan would determine how many employees work next week?

occupational

tactical

institutional

operational

Question 35

A strategy for continuously improving performance at every level, and in all areas of responsibility is called:

total systems approach

total quality management

total quality control

total quality product

Question 36

A disciplined approach to solving quality problems before the design phase of a product is called:

a production standard.

benchmark.

quality function deployment.

systems approach.

Question 37

A manager that asks the following question, "What specific empirical research evidence do you have to support your conclusion?" would be a proponent of which decision-making model?

predisposed

intuitive

rational/logical

nonrational

Question 38

Statistical process control (SPC) is the use of statistical tools and methods associated directly with:

continuous-improvement process (CIP).

statistical quality control (SQC).

total quality management.

total quality control (TQC).

Question 39

Which of the following is an example of a limiting factor?

time

money

equipment

all of the answers are limiting factors

Question 40

A group of employees usually in charge of an ongoing process is a:

quasi team.

task force.

cross-functional team.

permanent team.

Question 41

All of the following are components of the decision-making process except:

identifying relative symptoms.

implementing the decision.

developing potential alternatives

selecting the best alternative.

Question 42

____________ are chances for progress or advancement.

Uncertainties

Opportunities

Problems

Techniques

Question 43

____________ attempts to predict how people will behave in competitive situations.

game theory

competition models

competition theory

que models

Question 44

Basically, a(n) ____________ is a judgment reached after consideration.

situation

decision

fact

inference

Question 45

Brainstorming allows for and encourages group members to address ____________.

criticisms

decisions

alternatives

evaluations

Question 46

What technique is used to keep employees aware of changes in the critical numbers used to measure a company's processes?

empowerment

self-help seminars

benchmarks

scoreboarding

Question 47

Bank and credit union managers would be wise to use which decision tool to accommodate walk-in "depositors" on payday?

queuing models

simulation

Delphi technique

game theory

Question 48

When analyzing possible alternatives, managers should answer which questions?

does the alternative fit with the limiting factors?

what are the consequences of using the alternative?

both of the above

none of the above

Question 49

The "ultimate" alternative for decision making is a course of action that ____________.

eliminates all problems and maximizes opportunities

maximizes the alternatives

lowers the degree of risk

provides various opportunities

Question 50

Positive partnerships with vendors and suppliers are based on ____________ and ____________.

time, commitment

quality, price

needs, desires

openness, trust

Question 51

A technique that ranks alternative according to how long each takes to pay back its initial cost is:

payback analysis.

simulation.

brainstorming.

nominal group technique.

Question 52

A decision-making technique that requires alternatives and outcomes to be evaluated against other events is called:

a decision tree.

a gaming device.

brainstorming.

groupthink.

Question 53

The first step in the process of planned change is ____________.

diagnose the problem

develop the goal(s)

recognize the need for change

select the method of intervention

Question 54

Matrix structure projects are designed to maximize and economize resources and ____________.

functional expertise

financial paperwork

divisional managers

support services

Question 55

____________ organizations often grow to be very large but, ____________ remain small and focused on personal relationships.

production, service

formal, informal

international, local

centralized, decentralized

Question 56

Bold, discontinuous advances that bring about dramatic transformations in organizational strategies and structure is called:

revolutionary change.

evolutionary change.

conflict.

decentralization.

Question 57

Weekly department discussion meetings regarding important issues would be which type of technique for overcoming resistance to change?

security

open communication

sensitivity

advance warning

Question 58

The potential problem areas associated with the informal organization include the following except:

creates conflict.

resists change.

develops pressure for conformity.

supports a strong philosophy of management.

Question 59

The term ____________ is the ability to blend established systems and new ideas into improved methods of accomplishment.

organizational learning

educational complexity

managerial scholastic achievement

organizational expertise

Question 60

More and more organizations use decentralization as a means to achieving:

management downsizing.

division of labor.

labor union growth.

greater productivity.

Question 61

Which of the following is true regarding small or large organizational structures?

Small organizations tend to be more organic.

Few employees in large organizations are specialists.

Rules and regulations dominate small organizations.

Small organizations tend to be more mechanistic.

Question 62

Direct managerial authority is synonymous with ____________ authority.

line

operational

staff

functional

Question 63

Line departments exercise________ authority, and staff departments exercise _____ authority.

functional; centralized

direct; indirect

complete; partial

service; centralized

Question 64

The individual who implements the planned change is known as a(n) ____________.

change person

change investigator

change agent

eternal change optimist

Question 65

Authority is closely associated with the ______ managerial principle.

unity of purpose

unity of task

chain of command

unity of direction

Question 66

The ability of individuals to rely on each other based on their character, ability, and truthfulness is

revolutionary change.

coherence.

coordination.

mutual trust.

Question 67

Achieving _________ changes can require a change in organizational culture or other elements.

operational

structural

tactical

strategic

Question 68

Technology includes the following except:

knowledge.

work procedures.

machinery.

traditional management.

Question 69

The type of authority that utilized advice and recommendations to line managers would be:

functional authority.

staff authority.

line authority.

management downsizing.

Question 70

The informal organization emerges within the:

chain of command.

formal organization.

functional organization.

division of labor.

Question 71 Identify and explain the three types of authority. Does this affect a manager's ability to make effective decisions?

Question 72 Who are a company's stakeholders? What obligations does it have to each? What obligations do stakeholders have to the organization?

Question 73 Under what circumstances would you use payback analysis? What are the advantages and disadvantages of payback analysis?