An old fashioned salesman would get to the office, appoint several meetings on the phone and then go meet with the customers. He would also take an agenda with him for sorting the meetings and the travel route. Today, business is very dynamic and deals close fast. While the old-fashioned salesman is on his way meeting the new customer, other salesmen already talk with him using unified communication tools. This is the future of business communication. Microsoft, Salesforce, and other big companies are already investing in their unified communications tool, XXXXXXXXXX the business XXXX in order to generate faster and XXXXXX XXXXXXX from XXXXX XXXXXXXXX. A concept XXXXXXXXXX XX required before exploring the XXXXXXX and how XXXX XXXX. Unified communications (UC) XXX XXX name XXXXX XX XXXXXXX enterprise solutions that will XXXXXXX the XXXXXXXXX communication XXXXXXXX in XXX software XXXXXXXX: XXXXX, XXXXX, messaging, mail, conferencing and XXXXXXXXXXXXX (Williams, XXXXXX, 2015). XXXX XXXX one XXXXXX or XXX XXXXXXXX to access XXX all XXXXX communication services, XXX XXXXXXXXX and XXXXX XXXXXXXX XXXXXXXXXXXX XXX communicate in an XXXXXXXXX manner, XXXXXX time, reducing XXXXXX XXXXX, reducing real XXXXXX costs and XXXXXXXXX XXX XXX communication infrastructure XXXXX XX PBX XXXXX (XXXXXXXX, XXXXXX, XXXX). The key essence of the unified communications XXXXXXXXX is XXX XXXXXXX XXXX XXXXXXXXX that will XXXXX the XXXX to engage in different XXXXX of communication XXXX XXXXXXXXX XXXXXX in XXX same time.XXXXXXXXX started XXXXXXX for a unified XXXXXXXXXXXXXX XXXXXXXX XXXXX XXXX XXX XXXX was XXX first year when XXXXXXXXX had a XXXXXXXX working XXXX XX XXXXX XXXX (Williams, XXXXXX, 2015). At XXXXX, XXX XXXXXXXXX XXXXXXXXXX working XX this project XXXXXXX XXXX a XXX XX XXXXXXXXXX applicable XX every modern business. XXXX XXXXXXXXX concluded XXXX XXXX employee XXXX give his XXXX XXXXXXXXX XXXX in the right work XXXXXXXXXXX and by XXXXX XXX XXXXX tools. Also, XXX work XXXXXXXXXXX should XXXXXXXXX productivity, XXXXXXXXXX, collaboration and XXXXXXXX. XX XXXX and not XXXXX, the XXXXXXXXXX XXXXXX act as an XXXXXXXX for XXX these requirements XXX a XXXX XXXXXXXX should have XXX XXXXXX to XXXX XX his XXXX everywhere XXXXX the company needs him XX (XXXXXXXX, XXXXXX, 2015). All the principles stated above were, at first, a XXXXXX XX XXXXXXXXXX for developing XXX XX tools. Now, these principles XXX XXX key benefits XXX XXXXX toolsUC in business. XXX main purpose XX any business XX XX generate profit in a XXXXXXXXXXX XXX, XXX Microsoft pushed XXXXX XXXXXXXXX XX XXX market and in XXX XXXXXXXXXXXX during the 2008-XXXX XXXXXXXX XXXXXX. XXXXXXXXX XXXXXXXX XXX “Office XXXXXXXXXXXXXX Server” as a XXX XX XXXXXX their own financial loss XXX XXXX XXXXX enterprise customers XX the same. X survey conducted in 2014 XXXXXXXX XXXX XXXXXXXXX XXX UC XXXXX XX XXXXXXX employee XXXXXXXXXXXXX (62%), increase the XXXXXXXX XXXXXXXX (XX%) XXX improve XXXXXXXX XXXXXXXXXXXXX (XX%). Only XX% still XXXXXXXXX XXXXXXX XXXXX as a XXXXXX (XXXXXXXX, 2014). XXXXXXXXXX XX taking UC further by XXXXXXXXXXX it in XXX latest XXXXXXXXX enterprise XXXXXXXX (Kepes, XXXX). By using XXX new Dialpad XXXXXXXX XXXXXXXXX by XXXXXXX XXXXXXX XXX XXXXXXXXXX, customers will XX able XX XXXXXX calls directly XXXX XXXXXXXXX, XXXXXX XXX XXXXXXXXXXX XXXX everyone in XXX XXXXXXXXXX contact XXXX by XXX XXXXX. XXXXXXXX XXXX XX able to access XXXXXXXX XXXX adding XXXXX XXXXXXXX from any XXXXXX connected (XXXXX, XXXX).XX XXXXXXXX, XXX XXXXX XXXX XXXX XX able XX monitor XXXXX customer XXXXXXXXXXXX and decrease the XXXXX cycle time. XX other departments, UC will allow XXX employees XX work from every place XXXX can XXXXXXX their XXXXXX to the company XXXXXX. With XXXX XXXXXXX, XXXX employees XXXX XXXX the chance to XXXX from XXXX, without needing a conventional XXXXXX. The salesman could XXXXX a XXXX while XX the XXXX.
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Kepes, B. (XXXX),XXXXXXX offers XXXXXXXXXXXXXX within Salesforce Lightning, ComputerWorld, XXXXXXXXX XX October X, XXXX, XXX XXXXXXXXX from XXXXXXXXXXXXX.com/article/3126298/software-as-a-XXXXXXX/XXXXXXX-XXXXXX-communications-XXXXXX-salesforce-lightning.XXXX
XXXXXXXX, M. (2014),“Research: XXXX State XX unified communications”, InformationWeek, published XX April X, 2014, and retrieved XX November X, 2016, XXXX XXXXXXX.XXXXXXXXXXXXXXX.XXX/abstract/9/XXXXX/XX-XXXXXXXXX-Unified-Communications/
Williams, X., & XXXXXX, X. X. (XXXX).Unified XXXXXXXXXXXXXX as an XXXXXXX of XXXXXXXXX XXXXXXXX. Measuring Business Excellence, 19(1), 81-91. doi:10.XXXX/MBE-XX-XXXX-XXXX
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