3. Difference between business process automation, business process improvement and business process reengineering
Automation
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Improvement
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Reengineering
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Business Process automation is when the process which has strict business procedures or rules is automated through simplifying the work. An example of automation is invoice generation using software instead of employees drafting invoice every time a client has to be billed
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Business process improvement is when the process is improved through an upgrade in the software used or by improving the process and procedures. An example of this is automatic generation of logs of pending works at the closing hours of business.
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Business process reengineering is when a process is reengineered in order to enhance its performance. This includes drafting new procedures.
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4. A business process of building an ordering system to receive orders from clients requires the identification of the problem, an analysis of present order receiving system, designing new system to receive client orders, building new system, testing new system and installing new system and finally, providing the training to order staff. The project team for this business process will include process developer, analyst, administrator, tester, project manager and trainer.
The RACI Matrix for business process is;
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XXXXXXXXXX Roles
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XXXXXXXXXX
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ANALYST
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DEVELOPER
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XXXXXXXXXXXXX
|
XXXXXX
|
XXXXXXX XXXXXX
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TRAINER
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XXXXXXX Definition
|
X
|
|
|
|
A
|
|
XXXXXXXX XX XXXXXXX XXXXXXXX XXXXXX
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X
|
|
|
|
A
|
|
Designing New System
|
R
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X
|
|
|
A
|
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XXXXXXXX XXX System
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X
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X
|
I
|
|
A
|
|
XXXXXXX XXX XXXXXX
|
X
|
|
I
|
X
|
A
|
|
XXXXXXXXXX New XXXXXX
|
I
|
|
R
|
|
A
|
|
Training XXXXX
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X
|
|
I
|
|
X
|
X
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5. Stakeholders in XXX XXXXXX process
1. XXXXXXXX taking XXXXXXX with university
2. University Management
X. XXXXXXXXXX and Instructors XX University
X. XXXXXXX Sponsor
5. Project XXXXXXX
X. XXXXXXXXX Regulatory Agencies
X. Operational Support
X. IT XXXXX
X. Tester
10. XXXXXX XXX
1. XXXXXXXX
X. XXXXXXXXXX
4. Project XXXXXXX
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3. XXXXXXXXXX XXX XXXXXXXXXXX
X. XXXXXXX Manager
X. XX XXXXX
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6. Education XXXXXXXXXX XXXXXXXX
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X. XXXXXXXXXXX XXXXXXX
9. Tester
XX. Domain XXX
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Low Impact on XXXXXXXXXXX High
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